PRIVACY POLICY

Privacy Policy

ORCA International Group LLC operates its website and related services (the “Service”).

This page is used to inform website visitors regarding our policies concerning the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and other contact information. The information that we collect will be used to contact or identify you.

We may use your personal information to:

• Send you email notifications that you have specifically requested. You may opt out of receiving these communications at any time.

• Send you marketing communications, including phone calls, emails, and SMS messages related to our services, promotions, products, or business activities that may be of interest to you. You may opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

Log Data

Whenever you visit our Service, we collect information that your browser sends to us known as Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type and version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistical information.

Cookies are small data files commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and are stored on your device.

Our website uses cookies to collect information and improve our Service. You have the option to accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse cookies, some portions of our Service may not function properly.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

These third parties may have access to your Personal Information solely for the purpose of performing tasks on our behalf. They are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information and strive to use commercially acceptable means of protecting it. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to third-party websites. If you click on a third-party link, you will be directed to that website. Please note that these external sites are not operated by ORCA International Group LLC. We strongly encourage you to review the Privacy Policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party websites or services.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If we discover that a child under 13 has provided us with Personal Information, we will promptly delete such information from our records. If you are a parent or guardian and believe that your child has provided Personal Information, please contact us immediately.

SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from ORCA International Group LLC regarding services, appointments, project updates, promotions, and other business-related communications.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly. Message and data rates may apply. Message frequency may vary.

ORCA respects your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information is used solely for the purpose of communicating with customers regarding appointments, service requests, project updates, estimates, installation scheduling, and other customer service-related communications.

By providing your mobile phone number, you consent to receive SMS messages from ORCA regarding appointments, service updates, estimates, project status notifications, and customer support communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

TERMS & CONDITIONS

SMS Consent Communication

The information obtained as part of the SMS consent process, including mobile phone numbers, will not be shared with third parties or affiliates for marketing or promotional purposes.

Types of SMS Communications

If you have consented to receive text messages from ORCA , you may receive messages related to:

Appointment confirmations and reminders.
Service request updates.
Project and installation follow-ups.
Work order updates.
Billing inquiries.
Service status notifications.
Customer support communications.

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding appointments, service requests, project updates, or account-related matters.

Potential Fees for SMS Messaging

Standard message and data rates may apply according to your mobile carrier’s pricing plan. These fees may vary depending on your service provider and whether messages are sent domestically or internationally.

Opt-In Methods

You may opt in to receive SMS messages from ORCA through one of the following methods:

Verbally during a phone or in-person conversation.
By submitting an online form through our website.
By completing a paper form.
By checking the SMS consent box on our electronic forms.

Opt-Out Method

You may opt out of receiving SMS messages at any time by replying:

STOP to any SMS message you receive.

You may also contact us directly to request removal from our messaging list.

Help and Support

If you are experiencing issues with our SMS program, you can reply:

HELP or visit our website:

https://www.orcaingroup.com

You may also review our Privacy Policy and Terms & Conditions pages for additional information.

Additional Options

If you do not wish to receive SMS messages, simply do not select the SMS consent checkbox on our forms or do not provide authorization to receive text messages.

Standard Messaging Disclosures

Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP.
You may also visit our Privacy Policy and Terms & Conditions pages for additional information.
Consent to receive SMS messages is not a condition of purchasing any goods or services.

SMS Privacy Policy

Mobile opt-in information is used solely for the purpose of communicating with customers regarding appointments, service requests, project updates, installation scheduling, billing inquiries, and other customer service-related communications.

Contact Information

ORCA

Website: https://www.orcaingroup.com

For assistance, please contact us through our website or customer service department.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage users to review this page periodically for any changes. Any modifications will become effective immediately upon posting the updated Privacy Policy on this page.

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact:

ORCA International Group LLC